How we start work together.
Document sequence before billable work begins
Step 1 – Client Agreement (CLA)
Confirm our terms, regulatory status, and protections for you. Signing this does NOT start billable work.
Step 2 – Services & Costs Menu (SCM)
Sets out the services we can
provide and the fees for each.
You review and choose the
service(s) you want.
Step 3 – Services & Payment Agreement (SAP)
Confirms the agreed scope of
work and fees in writing.
Billable work starts only when
this is signed.
Key Point:
You will always receive and have the opportunity to review all three documents before any chargeable services begin.
